Core features that drive customer experience
moreIQ is a fully managed service. The platform is operated end-to-end by the moreIQ team. Your team stays focused on outcomes, not operations.
The annual subscription includes the following platform capabilities and managed service operations across five layers.
See how it works in your organisation
Add-ons to expand what moreIQ handles
The following capabilities can be activated in addition to the base subscription. Predefined add-ons have fixed annual pricing. Service Operations add-ons are scoped and priced individually.
Additional Channels
Platform Extensions
Service Operations
Find the right setup for your team
Platform Optimisation
Ongoing AI performance optimisation
The moreIQ team continuously tunes the assistant's behaviour based on usage data and client feedback. Included in the subscription.
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Prompt and response refinement
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Intent and routing optimisation
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Tone and behaviour adjustments
See how moreIQ improves over time
Knowledge Updates
Content and knowledge base management
moreIQ manages all knowledge base updates.
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Document ingestion and replacement
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Website re-crawl and re-indexing
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Knowledge source management
See how knowledge stays current
Bug Fixes
Platform defect resolution
Defects in the core platform are owned and resolved by the moreIQ team through the standard release cycle. No additional charge.
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Triaged and prioritised by our product team
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Resolved via scheduled releases
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Client notified upon resolution
See how platform issues are handled
Bespoke Support
Custom feature support and SLA management
Client-specific defects submitted via support channel, prioritised and resolved within SLA.
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Raised via the standard support channel
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P1 — critical: 4-hour response
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P2 — high: next business day
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P3 — standard: 3 business days